Warranty

What This Warranty Covers

This warranty applies to standard Dorna hardware components available on our Components page — robots, controller boxes, motors, sensors, rail kits, grippers, vision kits, fixture plates, and tool changers.

It does not cover:

• Custom-designed hardware or mechanical fixtures
• Custom software, scripts, or workflow configurations
• Lab modules or integrated automation solutions built as part of a Dorna solution engagement

Warranty and support terms for custom solutions and lab automation projects are defined separately in your project agreement. Contact our sales team for details.

Standard 1-Year Warranty

All covered components are backed by a one-year limited warranty from the date of shipment, under conditions of normal, proper, and intended use as described in our product documentation.

What Voids the Warranty

The following will void your warranty coverage:

• Opening or tampering with the controller box enclosure
• Operating the robot or accessories beyond the limits and capacities specified on their product pages
• Disassembly of robot parts or accessories without prior authorization from Dorna Robotics
• Modifying, altering, or replacing any original components, hardware, or wiring

Warranty Service

In the event of a confirmed defect covered under warranty, Dorna Robotics will provide one of the following at our discretion: free repair, replacement of defective parts, or a refund.

Note: Shipping costs for any warranty replacement or return are the responsibility of the customer. Any applicable import tariffs or duties at the destination are also the customer's responsibility.

Dead on Arrival

If your product arrives damaged or non-functional, contact our support team immediately. Upon inspection and approval, we will arrange a free repair or replacement at no cost to you.

Performance Failure

If your product experiences a non-user-caused failure during the warranty period, contact our support team as soon as possible so we can assess and resolve the issue quickly.

Dorna Care

Dorna Care is our premium maintenance and support plan, designed to minimize downtime and extend the life of your automation system. It includes training, dedicated engineering hours, and priority support — helping your team get up and running faster and keep things running reliably.

Dorna Care covers one year and can be extended upon request. Contact our sales team for multi-year pricing.

What's included:

Onboarding

A dedicated Dorna engineer will guide you through system setup, initial programming, and basic operation and maintenance training. The onboarding session runs 60–90 minutes and can be scheduled at any point during your first year.

Engineering Hours

5 hours of engineering time per year, available for programming, workflow customization, or repurposing your system. Hours can be used across one or multiple sessions and can span software, mechanical, or integration topics based on your needs. Additional hours beyond the included 5 are available at our standard hourly rate.

Dedicated Support

Our team will schedule a discovery video call within one business day of receiving a technical issue report. We'll remotely connect to your system and determine next steps. Most software issues are resolved in the same call. For hardware failures, Dorna Care customers receive priority shipping and repair — replacement parts are dispatched via express shipping the next business day.