FAQ

FAQ2020-11-24T01:35:53-07:00
What is the Dorna 2 warranty policy?2020-11-05T21:34:26-07:00
  1. The warranty period of the robot and its controller box shall be 1 year as of the date of receipt of this product by the user. Other accessories shall not be covered by the warranty service.

  2. Opening the case of the controller box, will void the warranty.

  3. Operating the robot or other accessories, over their limits and capacities as specified on product pages will void the warranty.
  4. In the event of warranty, the customer will receive a free repair or replacement of the failed parts.

  5. In the event of a non-artificial performance failure of the product during the warranty period, please immediately contact us via email (support@dorna.ai).

Note: The freight for any replacement or return that meets the above conditions shall be borne by the customer. The tariff at the destination which is required to be paid due to its policy shall be borne by the customer.

Dorna return Policy2020-11-05T21:30:03-07:00
  1. The customer can return the product within 2 weeks of delivery if the product is still in the same condition as they received it.

  2. We do not refund the original shipping and handling fees, and the customer has to take care of the return shipment.

  3. We charge 20% restocking fee on returned items.

  4. To initiate a return, first contact the support team (support@dorna.ai), and receive your return authorization code, and further instructions.

Note: No return will be accepted without return authorization code.

Do you offer any customization on the arm or accessories?2020-11-05T21:27:53-07:00

Yes. We provide customization in hardware, and software of the arm or any of the accessories that come with the robot. Please contact our support team at support@dorna.ai with the details of your project and we will get back to you soon.

Can I return my order?2020-11-05T21:24:22-07:00

If for any reason you are not happy with your purchase, you can return it to us within 14 days after receiving it. Please make sure to contact us before returning the items to receive return authorization number. We need to receive the items in the same conditions that sent them to you. After we receive your returned items, we will inspect them and will refund your purchase minus 20% restocking fee and original shipping and handling charges using the same method of payment that you used. Please make extra care when packaging the returned items and use insured shipping services to ship the items back to us.

Do you provide warranty on the robots?2020-11-05T21:24:04-07:00

We provide 1 year warranty on all purchases from Dorna Robotics. If you have any problem with the robot or its accessories, please contact us at support@dorna.ai and we will provide assistance with the problem.

How about the customs duties?2020-11-05T21:21:29-07:00

Buyer has to pay for any customs duties that occur on international packages. If you need any extra document for customs processes, please let us know and we can help you with that.

How long will it take to get my package?2020-11-05T21:18:52-07:00

From the time that we ship your order, it normally takes between 3 to 5 days for the shipping carrier to deliver your order. For international orders, the customs process might cause extra delay in delivery of your package. The delay varies between different countries and we cannot provide an estimate for it.

What shipping methods are available?2020-11-05T21:20:58-07:00

We use UPS Ground to ship the US orders and DHL Express for international orders. If you have your preferred method of shipping, or want to use your own account with a shipping carrier, you can notify us before shipping and we can accommodate your request.

How much is the shipping cost?2020-11-05T21:16:43-07:00

The shipping charges vary depending on your shipping address. To see the shipping charges, add the items that you need to your shopping cart and enter your shipping address on the check out page, then the website will calculate and show the shipping charges for your order.

What methods of payment do you accept?2020-11-05T21:15:53-07:00

You can directly submit your order on the website using credit card or Paypal. We also accept wire transfer payments. If you would like to pay using wire transfer, contact us at support@dorna.ai to receive a formal invoice with bank details.

How can I place an order?2020-11-05T21:14:32-07:00

You can directly submit your orders on our shopping page. If you need a formal invoice before payment, send an email to support@dorna.ai with your request. For larger orders, to receive custom pricing please directly contact us at support@dorna.ai.

How long does it take to ship my order after placing the order?2020-11-05T21:09:27-07:00

The lead time for robot orders is mentioned on the product page and is updated depending on the available stock and number of orders in the queue.

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