FAQ

FAQ2022-06-29T20:10:58-07:00
What Is the Dorna Warranty Policy?2022-06-16T14:44:16-07:00
  1. The warranty period of the robot and its controller box shall be 1 year as of the date of receipt of this product by the user. Other accessories shall not be covered by the warranty service.

  2. Opening the case of the controller box, will void the warranty.

  3. Operating the robot or other accessories, over their limits and capacities as specified on product pages will void the warranty.
  4. In the event of warranty, the customer will receive a free repair or replacement of the failed parts.

  5. In the event of a non-artificial performance failure of the product during the warranty period, please immediately contact us via email (support@dorna.ai).

Note: The freight for any replacement or return that meets the above conditions shall be borne by the customer. The tariff at the destination which is required to be paid due to its policy shall be borne by the customer.

Return Policy2022-06-16T14:46:14-07:00
  1. The customer can return the product within 2 weeks of delivery if the product is still in the same condition as they received it.

  2. We do not refund the original shipping and handling fees, and the customer has to take care of the return shipment.

  3. We charge 20% restocking fee on returned items.

  4. To initiate a return, first contact the support team (support@dorna.ai), and receive your return authorization code, and further instructions.

Note: No return will be accepted without return authorization code.

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